Naumen SMP16.0.1 - App Store

Work from anywhere with Service Management Platform by Naumen. Work with requests, solve tasks, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your processes and goals.

For support service and field engineers
- Register requests and work with them from your smartphone screen
- Change status, a responsible employee and other parameters
- Add files, comments, and photos with your camera phone
- Build the route to the client address and service objects using geolocation
- Monitor and inventory your equipment using barcode scanner
- Fix work time records
- Get push notifications for all important events
- Use full text search on requests, and other useful materials

For managers
- Control the workload of your teams
- Initiate new tasks
- Participate in approvals, comment your decisions
- Subscribe to requests from key customers to keep everything under control

For users
- Create requests and follow their status
- Check information details via comments
- Use the knowledge base
- Leave feedback

Adaptability of processes
Adaptation to specific business tasks. Enabling new processes and editing the current ones.

Easy configuration
Adding objects, configuring the interface and other parameters without programming.

Access to information without Internet
View previously opened cards. Adding comments and running some event actions even offline.

Multiple accounts
Quick switch from the app to accounts of other external IT-systems.
____________________________

Naumen SMP app is everything you need to proper work with requests and tasks on your smartphone screen!

The application requires access to the server Naumen Service Management Platform with the module "Mobile client".
The recommended server version is 4.11.0.7 or higher.

Version History Made the app work faster and more stable 16.0.1 Aug 18 Meet the 16.0 release!

- Respond to comments without losing the context
- Quote parts of the comments for accurate answers
- The link for third-party applications now contains the name of the object.
- Support screen 16.0.0 Aug 3 Made the app work faster and more stable 15.3.1 Apr 21 Made the app work faster and more stable 15.3.0 Mar 2 Made the app work faster and more stable 15.2.0 11/10/2025 We made app work faster and more stable. 15.1.0 09/10/2025 We're excited to introduce Release 15!

What's new?
- You can now add items from lists displayed on object cards.
- Mentioning teammates in comments has become easier.
- Improved value selection from lists in forms: now, when selecting an agreement or service, hierarchical and folder-based display is supported, just like in the web version.
- We've updated the design for adding private comments and setting time ranges on forms.

Thank you for using our mobile app! 15.0.0 07/17/2025 We made app work faster and more stable. 14.1.0 05/14/2025 We made app work faster and more stable 14.0.1 01/20/2025 We’re excited to introduce the new release (version 14):

- Updated logo and name!
- Added the option to display certain values not only as a flat list but also in a hierarchical structure, as in the web version.
- Reduced number of clicks needed to select a single value.
- Object menu is hidden if no actions are available.

Thank you for using our mobile app! 14.0.0 11/14/2024 We made app work faster and more stable. 13.5.0 10/14/2024 We have updated the logo and the name. 13.4.0 08/20/2024 We made app work faster and more stable. 13.3.1 08/04/2024 We made app work faster and more stable. 13.3.0 06/19/2024 We made app work faster and more stable. 13.2.0 06/04/2024 We made app work faster and more stable. 13.1.0 04/11/2024 We are glad to present a new release (version 13):

– Actions in quick access. Now the buttons from the menu are also displayed on the object card.
– Enable biometrics for fast and secure login to the mobile app.
– Search has been simplified. The focus is now automatically set to the input field when opening the screen.
– Technical part of the app has been improved. It looks like nothing has changed, but it works more stable.

Please note: this is the latest update that supports iOS versions less than 15.0. Update your OS to version 15.0 or higher to get the most up-to-date version of the app in future.

Thank you for using our mobile app! 13.0.0 02/14/2024 – Updated our splash screen and icon to add some Christmas spirit.

Happy New Year 2024! We wish you outstanding achievements in the new year, may every step bring you closer to your goals!

Thank you for using our mobile app! 12.3.0 12/11/2023 We made app work faster and more stable. 12.2.0 11/12/2023 We made app work faster and more stable. 12.1.1 10/01/2023 We made app work faster and more stable. 12.1.0 08/27/2023 We are glad to present a new release (version 12):

- Improved usability and appearance of the app.

Please note: this is the latest update that supports iOS versions less than 14.0. Upgrade your iOS to 14.0 or higher to the up-to-date version of the app in future.

Thank you for using our mobile app! 12.0.0 07/02/2023 We made app work faster and more stable. 11.6.1 06/28/2023 We made app work faster and more stable. 11.6.0 06/05/2023 We made app work faster and more stable. 11.5.0 02/16/2023